Follow the steps in this article to get a link to a replay recording for each webinar session.
Get WebinarJam Replay
Replay recordings are generated after each live session. After the broadcast, allow up to the full duration of the session for the recording to complete and become available.
In WebinarJam > Webinars:
Click Your links > Replay
Select a session from the drop-down to display the replay page link and download button.
Click the download icon to save an MP4 video file to your computer
Click the arrow icon to go directly to the replay page
The download button is grey if the recording is still being processed or if the webinar session never went live.
Get EverWebinar Replay
EverWebinar automated events broadcast a pre-recorded source video, which means that a “replay” is always available.
In EverWebinar > Webinars:
Click Your links > Replay
Select a session from the drop-down (on-demand sessions like Just-in-Time or Instant Replay will not appear)
Copy the link to the replay page to share
Click the download button to save a copy of the webinar source video
Pending chat shows chat messages that are waiting for moderation in an EverWebinar event if Live chat is enabled in the webinar configuration and Save real comments from real attendees is turned on.
Each message is shown with the time it was sent during the broadcast (relative to the start time of the event), the attendee’s name and the message.
Manage pending chat
Use the check and X icons to approve or delete individual messages.
Click Delete unapproved to delete all pending messages that have not been approved in a bulk action. This cannot be undone.
Click Approve lines to approve all messages in a bulk action.
Approved chat messages are added to the stored chat log for the webinar and displayed in the live chat panel to future attendees who watch the webinar.
Pending Questions
Pending questions displays messages from two contexts:
WebinarJam events with a question box enabled in the replay room
EverWebinar events with a question box enabled in the live and replay rooms
Message timestamps are recorded in Universal Coordinated Time (UTC).
Manage questions
To reply to a question, check your email for the question notification and respond to it. The email contains the attendee’s name, email address, and message left in the question box.
Click the check mark next to each message to mark them as read or click Mark all as read.
EverWebinar Chat Log
The chat log download from EverWebinar events includes:
Chat messages that were preconfigured in the webinar setup
New messages added by attendees in the webinar room
If Live chat is enabled and Save real comments from real attendees is turned on.
Check Your Plan: The Control Panel is available in EverWebinar and with WebinarJamEnterprise plans.
WebinarJam Control Panel
The Control Panel is the center of operations for your moderators in a live event. The dashboard contains all the information and controls available in the live room but in a format designed for easier viewing and management.
Chat Control
The first of the three panels shows the live chat feed. From the first tab (Chat) you can chat with attendees, and edit/delete their messages if needed. The second tab (Q&A only) shows only the messages marked as questions. A response there will be marked as an Answer.
Click the three dots next to a message to see a user’s name, email, and management options:
Edit their comment
Reply to them in private
Invite them to join the live room as a presenter
Broadcast their comment to everyone
Mark the comment as a Question
Delete their comment
Mute user (click again to unmute)
Eject user from room (ban)
Mute vs Eject
Ejecting a user from the room immediately removes them and blocks them from entering again from the same browser session. If the user comes back through a different device or browser, eject them again or Mute them to prevent them from adding messages to the chat.
Muting a user prevents any messages they enter in the chat from appearing to the rest of the attendees in the room. The muted user can continue to send messages and will not see any indication that they have been muted, but the messages will not be displayed in the room.
Live Injections
The next panel contains live injections like polls, offers, videos, files, and slides. Preconfigured live injections can be deployed or used here, or new ones can be created during the live webinar.
Attendee Control
The final panel shows current attendees. The tabs on top filter the lists into all Attendees, only those who purchased, and only those requesting to speak live as a presenter.
At the bottom of the panel, you can redirect all attendees to a URL of your choice and resend email notifications to registrants.
Room Statistics
The top bar in white (shown below) displays, from left to right:
The current number of attendees
How long the webinar has been live
How many attendees have been in the room for each 5 minutes (shown as a graph)
The current attendees compared to the peak number of attendees
The number of sales made
The total revenue earned
Event Status and Settings
In the upper right of the Control Panel are two icons. One shows if you are on or off the air (live streaming or not), while the other is for additional settings. Clicking that icon, you can:
Restrict chat messages to public, private, or both
Display or hide the number of attendees
Allow or block attendees from requesting to speak live
Change the design of the live room
Add New Presenter
Presenters in the room are shown at the top of the screen as avatar images. Click the + icon to add a new presenter with their name and email. An email invite is sent to the new presenter with a unique access link to join the live room.
EverWebinar Control Panel
Because automated events are fully pre-configured, chat is the only moderation tool in the EverWebinar control panel.
Attendee chat messages appear only to themselves and webinar moderators (in the attendee’s unique access session)
Moderator chat messages appear to any attendee currently watching the webinar (in any session)
Since each attendee is in their own room (separate from anyone else watching), they will not see the chat from other attendees. However, if a moderator chats in the lower field, that message will appear to anyone watching.
To prevent confusion, it is best to reply privately to any chat message as an EverWebinar moderator.
View analytics for each webinar you present, so you can understand how well your message is performing.
Launch WebinarJam or EverWebinar to see analytics for each type of webinar.
Click Analytics in the left-side menu
Select a Webinar, Session(s), and Event(s) from the drop-down fields
Traffic
Traffic analytics show:
Total visitors to your registration page (WebinarJam-hosted or custom)
Percentage of visitors who became registrants (sign-up rate)
Total registrants for the webinar
Total registrants who attended the broadcast during its scheduled time
Total registrants who attended the replay
Percentage of registrants who attended each viewing (show-up rate)
Pro Tips:
Hover over each statistic in the traffic graph to see the analytics divided by device type: computer, phone, tablet, or unknown.
The number of registrants may be higher than the number of visitors to the registration page if some people are registered through one-click registration or auto-subscription.
Engagement
Engagement analytics show Live Webinar and Replay statistics separately:
Total number of attendees who entered the webinar room
Total length of the webinar session
Average length of time any one attendee stayed in the room
Percentage of attendees who watched the whole webinar
Average user rating and number of ratings given for the webinar
No. of attendees graph: Number of attendees in the room at a given time during the webinar (shown at 5-minute intervals).
Monetization
Monetization analytics show:
Registration fees (if the event was a paid webinar)
Sales from the live room (if a product offer was shown)
Sales from the replay room (if a product offer was shown)
Sales conversion is the percentage of attendees who made a product purchase. People who registered but did not attend are excluded from the conversion percentage.
Earnings per attendee is the total revenue generated during the broadcast divided by the total number of attendees. For example: $100 earned divided by 50 attendees would equal $2 earned per attendee.
Pro Tips: To track revenue for an event, some advanced configurations are required. Learn more:
Send unique access links for each webinar presenter and moderator so they can join and support the event.
In Webinars, click Your links > Presenters
Each participant has two unique links that can be sent by email or copied to share through another channel.
Live Room is used to access the live room as the associated presenter and join the broadcast. The unique links register the presence of individual presenters as they join and create a video panel in the broadcast with their name.
Control Panel is an administrative center for the event where presenters or moderators can monitor the chat, view statistics on attendees, deploy live injections, etc.
Click the email icon to send a link to the associated user in an email
Click the arrow to immediately launch a link
Copy the unique link to share it with a presenter or moderator
Direct link to live room is an emergency bypass link that will let an attendee skip the registration process and go straight to your live room.
Attendees who enter the room through a direct-to-live link cannot be recorded or tracked in the event analytics. Use this link only when tracking doesn’t matter, or there’s no other way to give the person access to your event.
Pro Tip:
Click the pencil icon to the right of the registration or direct link field to customize it. Note that the domain cannot be changed.
Check your plan: Link customization is available in EverWebinar, WebinarJam Professional, and WebinarJam Enterprise.
Track sales that occur during a webinar by installing a tracking code at the final step of a purchase funnel. The tracking code allows WebinarJam to receive information about a sale from a customer who clicked an offer button in your event. Visit your webinar analytics to see tracked sales.
You will need:
A fully configured webinar with at least one product offer
Important: Sales tracking is not retroactive. If the webinar has already run by the time this code is installed, no goal information will be tracked.
Access to the source code in the final confirmation page of your purchase funnel
Two events are required to record a sale in the webinar analytics:
A person in your webinar clicks the button for a product offer. This adds a tracking cookie to their browser.
They complete a purchase and end up on the page where your goal-tracking code is installed.
The browser cookie and the tracking code together trigger a message to WebinarJam that registers a sale.
Goal Tracking Code
In Webinars, find the webinar you want to track.
Click Advanced > Goal tracking
Copy the offer code
Pro tips:
Tracking codes are generated when an offer is configured in the webinar. If there is no offer, the tab will be empty.
Unique tracking codes are generated for each offer configured. Copy the code and set up tracking for each offer separately.
Configure the Tracking Code
The goal tracking code contains two customizable parameters:
Price: price=0.00
Currency: currency=USD
Modify “0.00” in the price parameter to reflect the amount collected in an individual sale. For example, if your product is $40, modify the price parameter to: “price=40.00“.
Note: The goal tracking code is designed to record price values for one-time payments. If your pricing model involves a recurring subscription (example $19.00 per month) or a payment plan (example 3 payments of $99), enter a value for the price parameter according to your preference.
Modify “USD” in the currency parameter to reflect the actual purchase currency for your product. Supported currencies include:
If the currency parameter is left blank or contains a value unrecognized by the WebinarJam system, sales analytics default to USD.
Embed the Tracking Code
Embed the sales goal tracking code directly in the checkout confirmation page, where a customer is redirected immediately after completing a payment.
Open the confirmation page source code
Scroll to the very bottom of the source code and locate the </body> tag
Paste the goal tracking code immediately before the </body> tag
Pro tip: If your page was created in an application with a visual builder and no clear access to the source code, look for a setting where you can put code in a “footer” field for the page. This option may be found in a tracking or SEO section. If a field is available, paste the goal tracking code in the footer of the page.
Save and publish the page
When a customer visits the confirmation page after clicking a product offer button in your webinar, the tracking code is triggered to send a notice back to WebinarJam. The webinar analytics will register a new sale and add its value to the total revenue generated by the event.
Critical Notes:
Browser cookies are used to identify attendees when they click a product offer in your webinar room and complete a purchase. This allows a visit to the confirmation page to be attributed correctly to customers who came from your webinar.
Sales collected in any other way, such as through a link pasted in the chat, are not tracked by WebinarJam.
Cookies are also used to differentiate between sales from the live room and those from the replay room.
Suppose a webinar attendee blocks third-party cookies in their browser. In that case, their activity will not be tracked through the purchase process. In this scenario, you may see sales from the event in your checkout system that do not appear in the webinar analytics.
Review Sales Analytics
After the event, check the analytics to see revenue and other monetization metrics.
Go to Analytics
Select a webinar and session from the drop-down fields
Scroll down to Monetization to review:
Registration fees (if you charged a fee to attend the webinar)
Sales from the live room
Sales from the replay room
Pro tip: Review the webinar’s attendee log to see sales attributed to specific attendees.
This article applies to both WebinarJam and EverWebinar.
Registrant information for a WebinarJam and EverWebinar event includes UTM values to help you understand where your registrants come from if you promote the event on multiple platforms.
UTM parameters are codes added to the end of a URL to track website or ad traffic. They are commonly used in scenarios where you want to track where a visitor comes from and what they do, such as digital advertising.
Important: WebinarJam and EverWebinar URLs must be manually modified to add UTM parameters for each unique source. Your account will record the UTM values if they were used, but will not automatically generate links that include them.
Available UTM parameters
utm_source
Use to identify where the traffic is coming from, such as TikTok, Instagram, or any place you are serving ads.
utm_medium
Use to identify how the traffic is getting to you. This value could be something like “social,” “cpc,” “affiliate,” or “email,” and is useful to distinguish which medium is bringing you the most traffic or the highest quality traffic.
utm_campaign
Use to identify why the traffic is coming to you. It may be in response to a specific promotion or launch, etc.
utm_content
Use to differentiate between ads or to measure the click ratio between two links to a single destination that are in the same email.
utm_term
Use to specify ad keywords if your link is in use for a paid ad campaign.
For more information on UTM selection and use, there are many excellent marketing resources online that can help guide your strategy. Free UTM link builders can also be useful tools as you plan your campaigns.
Add UTM parameters to a webinar URL
Add UTM parameters to a registration link to track information about conversion sources.
In Webinars, find the webinar you want to track
Click Your links
In the Attendees tab, copy the Registration page link
Add UTM parameters to the end of the URL manually or with an online UTM builder tool
Repeat this for each place you will share the link (in emails, on social media, etc)
Share the modified registration link(s)
Attendees who register through the modified links will be stored in the webinar’s registrants list with a record of the UTM parameters that were in the link they clicked.
Click Build URL after adding all parameters to generate the final URL with UTM tracking capability.
Important Notes:
UTM values cannot be sent to WebinarJam with an API call.
If an attendee registers to the same event twice with the same email address, the UTM values captured the first time will be saved. Additional registrations will not overwrite existing UTM values.
