This article applies to both WebinarJam and EverWebinar.

Go to Registrants to see all active registrants for your webinars

Use the drop-down menus to select a Webinar, Session, and Event.

A table appears with a list of all registrants that match the chosen filter. Some fields may be blank.

Registrant data includes:

• First and last name
• Phone number
• Email Address
• IP Address
• UTM source, medium, campaign, term, and content (if passed by a URL during registration)
• Webinar details
  • Event name, session type, date, and registration date
• Live attendance details
  • Date attended, when they entered, and how long they stayed
  • Whether they purchased from the live room and how revenue was gained
• Replay attendance details
  • Date attended, when they entered, and how long they stayed
  • Whether they purchased from the replay room and how revenue was gained
• GDPR communication status

Manage registrants

Filter the registrants by behavior or use the Action icons to edit or remove registrants.

• Edit registrants to correct typos or other requested changes

Export registrants

1. Filter the registrant results to show the event and behavior you want to download (Optional)
2. Click Export in the upper right corner of the screen

In the pop-up window, select data to export:

• Export the currently selected filters (export the filtered list of registrants currently shown)
• Export all registrants (select a webinar and export all registrants to that webinar)
• Export all attendees (select a webinar and export all attendees to that webinar)
• Export all buyers (select a webinar and export every registrant who made a purchase, either in the live or replay room)

This article is for WebinarJam and EverWebinar.

Access Session Logs

Click Log in the dashboard event menu to get results and feedback from a webinar session:

• View pending chat messages (EverWebinar only)
• Download the chat log (CSV download)
• View poll results from the live room (if configured, WebinarJam only)
• View survey results from the registration confirmation page (if configured)
• View pending questions from the replay room

In the pop-up window, select the content you want to view and choose a webinar session from the drop-down if applicable.

Learn more

• Adding Polls and Quizzes
• Survey your registrants

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Pending Chat

Pending chat shows chat messages that are waiting for moderation in an EverWebinar event if Live chat is enabled in the webinar configuration and Save real comments from real attendees is turned on.

Each message is shown with the time it was sent during the broadcast (relative to the start time of the event), the attendee’s name and the message.

Manage pending chat

Use the check and X icons to approve or delete individual messages.

• Click Delete unapproved to delete all pending messages that have not been approved in a bulk action. This cannot be undone.
• Click Approve lines to approve all messages in a bulk action.

Approved chat messages are added to the stored chat log for the webinar and displayed in the live chat panel to future attendees who watch the webinar.

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Pending Questions

Pending questions displays messages from two contexts:

• WebinarJam events with a question box enabled in the replay room
• EverWebinar events with a question box enabled in the live and replay rooms

Message timestamps are recorded in Universal Coordinated Time (UTC).

Manage questions

To reply to a question, check your email for the question notification and respond to it. The email contains the attendee’s name, email address, and message left in the question box.

Click the check mark next to each message to mark them as read or click Mark all as read.

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EverWebinar Chat Log

The chat log download from EverWebinar events includes:

• Chat messages that were preconfigured in the webinar setup
• New messages added by attendees in the webinar room
  • If Live chat is enabled and Save real comments from real attendees is turned on.

This article is for WebinarJam and EverWebinar.

Send the Replay

Replay recordings can be shared in two ways:

• Automatically in a post-webinar notification email
  • Enable and configure a post-webinar notification email in the configuration wizard.

• Manually by sharing a link to the replay room
  • Follow the steps in this article to get a link to a replay recording for each webinar session.

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Get WebinarJam Replay

Replay recordings are generated after each live session. After the broadcast, allow up to the full duration of the session for the recording to complete and become available.

In WebinarJam > Webinars:

1. Click Your links > Replay
   
2. Select a session from the drop-down to display the replay page link and download button.
   • Click the download icon to save an MP4 video file to your computer
   • Click the arrow icon to go directly to the replay page

The download button is grey if the recording is still being processed or if the webinar session never went live.

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Get EverWebinar Replay

EverWebinar automated events broadcast a pre-recorded source video, which means that a “replay” is always available.

In EverWebinar > Webinars:

1. Click Your links > Replay
2. Select a session from the drop-down (on-demand sessions like Just-in-Time or Instant Replay will not appear)
   1. Copy the link to the replay page to share
   2. Click the download button to save a copy of the webinar source video