WebinarJam and EverWebinar User Documentation Webinars for everyone!

Download a payment invoice

Complete this billing action in the self-service portal.

To download an invoice, go to the self-service billing portal:

  1. Log in to the Billing Portal
  2. Enter the email address and order ID number from a recent invoice to login
    • The Order ID can be found in any payment confirmation email or in the top right corner of any invoice.Invoice number is the order ID
  3. Locate the product(s) for which you want an invoice
    • Remember, there may be more than one!
  4. Click Show Details to see the payment history for each product shown in the billing portal

    Download a payment invoice

  5. Click the download icon in the actions column to get a PDF of the payment invoice
  6. Repeat as needed for any additional invoices

Update payment credit card

Complete this billing action in the self-service portal.

Each Genesis Digital product is sold as an individual recurring subscription. You may have a bundle subscription that includes both WebinarJam and EverWebinar or you may have separate subscriptions for each product.

Depending on the subscription type(s) you have, you may need to update the payment source more than once.

To update the credit card for subscription billing, go to the self-service billing portal:

  1. Log in to the Billing Portal
  2. Enter the email address and order ID number from a recent invoice to login
    • The Order ID can be found in any payment confirmation email or in the top right corner of any invoice.Invoice number is the order ID
  3. Locate the subscription(s) you want to update
    • Remember, there may be more than one!
  4. Click Show Details to check the status of each product shown in the billing portal

    Update or change credit card for subscription billing

  5. Click the credit card icon to see the last four digits and expiry date of the saved card on file
  6. Click the pencil icon to update the payment details or add a new credit card
    • Option: Click the pencil icon next to a scheduled payment to edit the card
  7. Repeat the update process as needed for any additional subscriptions

Upgrade or downgrade my subscription

Complete this billing action in your account.

Billing section of the account profile

To upgrade or downgrade your package, go to your account profile:

  1. Click on the Profile icon in the top right corner of the interface.
  2. Click the Billing icon.
  3. You will see the options available to change your plan. Select a new plan and confirm your selection.

Subscription details and change options

Example of upgrade or downgrade options. Exact options vary depending on base subscription.

Important:

  • Upgrades are processed immediately and a one-time pro-rated fee is charged to upgrade your service for the remainder of the current billing cycle. The amount of the fee is shown during the upgrade process, which you must confirm to complete the change.
  • Downgrades take affect at the end of the current billing cycle when your prepaid time on the higher plan is complete.

Cancel my subscription

Complete this billing action in the self-service portal.

Each Genesis Digital product is sold as an individual recurring subscription. You may have a bundle subscription that includes both WebinarJam and EverWebinar or you may have separate subscriptions for each product.

Depending on the subscription type(s) you have, you may need to cancel more than one individually.

To cancel, go to the self-service billing portal:

  1. Log in to the Billing Portal
  2. Enter the email address and order ID number from a recent invoice to login
    • The Order ID can be found in any payment confirmation email or in the top right corner of any invoice.Invoice number is the order ID
  3. Locate the subscription(s) you want to cancel
    • Remember, there may be more than one!Cancel subscription billing
  4. Click Show Details and the X icon to stop all future billing

Important:

  • If your subscription renews on an installment plan, please contact the support team before canceling to ensure access does not close prematurely.
  • After canceling, your subscription will appear as “Pending Cancellation” until your prepaid time has been fully used.
  • Access to the product will remain open until the original date of your next scheduled payment. If the subscription is pending cancellation, access will close on that date and you will not be charged.

If you need help with your subscription, please contact the billing support team.

Add sales tax or VAT number

To add a tax identification number, go to your account Profile

Add tax ID number to your account

  1. In the Company field, add the name of your business
  2. In the Sales tax ID field, add your tax identification number
    • Enter any registered tax ID number in this universal field (VAT, GST, TIN, etc.)
  3. Save your changes in the top right corner of the window

 

VAT Numbers

If your WebinarJam or EverWebinar subscription payments would otherwise be subject to VAT/GST, enter a valid identification number here to suppress the tax (if applicable).

The value entered must match the expected format for a VAT identification number from your country. If validation of the entry is not successful, the error Invalid Tax ID will appear.

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