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Email reminder sender address

WebinarJam and EverWebinar allow you to configure pre/post webinar email reminders so your registrants don’t miss your events.

By default, those reminders will be sent out using the webinar host’s first name, last name and email address. That is what’s going to be displayed as the emails’ SENT FROM and REPLY TO values. You can personalize those values by editing the webinar host’s configuration. See screenshot below:

In the example above, all email reminders will be sent out as Joe Smith <[email protected]>.


IMPORTANT: there’s one exception to this rule! If the webinar host is configured under a free email address (such as Gmail, Hotmail, Yahoo, etc), the system will replace the free email address for our generic [email protected]. For example: if the webinar host is configured as Joe Smith <[email protected]>, the email reminders will be sent out as Joe Smith <[email protected]>.

You see, in our experience, most mass-emails sent from a free email domain land in the spam folder. Obviously, that’s not a desirable outcome so we replace it for our own generic email address in order to improve deliverability. Needless to say, the absolute best course of action is to configure your webinar host under a non-free email address!

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