WebinarJam and EverWebinar documentation Webinars for everyone!

Your Registrant List

Your first step here is to choose a webinar, session, and event before clicking Go (shown below).


A list of registrants will become available for you to view (shown below). You can find information on their:

  • First name
  • Last name
  • Phone number
  • Email
  • IP Address
  • Webinar they registered for (as well as session, event, and registration date)
  • Whether they attended live (and the date for that)
  • When they entered the room and how long they stayed
  • Whether they purchased from the live room and how much you earned from them
  • The same stats for the Replay Room
  • Their GDPR Status

If you click to edit a registrant, a window will pop allowing you to change the name, email, and phone number of the registrant (shown below).

You can filter the list through three criteria. The first is Live Room Behavior (shown below). You can show those who did or did not attend the live session, or specify a time frame for their attendance.

Next, you can show those who did or did not attend the Replay, or specify a time frame for their attendance (shown below).

Finally (shown below), you can filter by purchase behavior (whether they purchased any products or not).

Once you have filtered your list down to what you want, click “Export” in the upper corner (shown below) to save the list as a csv file.

A window will pop up with a few options:

  • Export the currently selected filters (this will export the list of registrants you were just viewing)
  • Export all registrants (you will select a webinar and all registrants to that webinar will be exported)
  • Export all attendees (you select a webinar to export all attendees to that webinar)
  • Export all buyers (you select the webinar and all attendees, live or replay, who purchased will be exported)

Uploading your slide presentation

WebinarJam allows you to pre-upload a PowerPoint or Keynote slide presentation during the webinar configuration process so, once you’re live, you can simply click on a button and broadcast that presentation to all your attendees.

Finding Upload Slide Presentation

You will find this option at the “Live” step of the configuration. See screenshot below:

Why Upload Your Slide Presentation

While you could achieve the same result by simply screen sharing your desktop and going through the presentation directly from the computer, uploading the presentation to our cloud servers is the recommended course of action for two reasons:

  • It will make the experience far more seamless and smoother for your viewers, since they receive the presentation feed directly from our powerful servers, instead of overloading your internet bandwidth as a presenter. As a result, the image quality on those slides will be better.
  • If you’ve uploaded the presentation to our servers, you will have access to cool slide transition and animation effects! See below

Supported formats and limitations

WebinarJam supports both PowerPoint and Keynote files, and also PDFs (each slide must be placed in a different page within the PDF document).

Something important to remember is that the max file size is 80MB, which should be more than enough for any reasonable presentation. If you see that your file is over 80MB, chances are that the resolution of the images inside your slides, or even the slides themselves, is too high. Neither your slide images or the slides themselves don’t need to be any higher than than 720p resolution, because WebinarJam’s video streaming signal is delivered at 720p anyway.

So, remember: make sure your slides and the images are set to 720p for maximum bandwidth efficiency.

HELP! The upload process fails no matter what I try!

First and foremost, remember that the file upload and encoding process can take up to 2 minutes to complete, so give the system some time to do its thing  However, no matter what you try, sometimes the upload process fails anyway for whatever reason. What can you do?

You may want to split your presentation into two parts. This means two smaller files.

Alternatively: Inside your PowerPoint or Keynote software, export the presentation to PDF format. The screenshot below reflects the PowerPoint interface, but Keynote sports a similar option.

The benefit of the PDF format is that it is much lighter and easier to upload and crunch than the PowerPoint or Keynote format. So, if your native PowerPoint of Keynote file is giving you problems, try to export it to PDF format and upload that PDF file to WebinarJam. That should work!

EverWebinar Chat CSV formatting

Adding chat into EverWebinar can be easy for a few lines of chat, but tiresome for anything more. So we have provided the option of uploading a csv file with all your chat lines in it (shown below). If you have a previous WebinarJam chat that you liked, that chat can be downloaded from the WebinarJam analytics and uploaded here. Otherwise, you will need to create a new csv file.

When clicking to upload a file, you’ll be shown the requirements for your CSV. Your CSV file must only have 7 columns, containing the values below separated by commas. Each row in the CSV file will represent a new chat line.

  • Hour: from 00 to 07
  • Minute: from 00 to 59
  • Second: from 00 to 59
  • Name: name of the person
  • Role: either Admin or Attendee
  • Message: the actual chat comment
  • Mode: either Chat, Question or Answer if role is “Attendee”, or Chat, Question, Answer, Highlighted or Tip if role is “Admin”.

Here is an example of how this will look:

The above file has all 7 columns and in the second row is the first message in the chat. The first three need to have double digits so hour is listed with 00 to represent 0 hours. Continuing to read, you’ll find that Janet, an attendee, entered the message Great to be here! as a chat message.

If any of the messages you are adding have commas included, you may want to add the messages in quotes like this:

Here’s a sample CSV file for you to model.

Once you have filled out your chat roll to your liking, you will need to export/save it as a CSV file with UTF-8 encoding. Now it is ready for upload to EverWebinar!


Maximum chat limits

In order to ensure your EverWebinar runs smoothly, the maximum number of chat lines to be pre-loaded are 5,000, or 1 Megabyte if you’re uploading a CSV file. Otherwise, the webinar would struggle to load up so many chat lines and the webinar experience would feel rather choppy.

So, if you see that you’re exceeding that limit, you’ll need to cut short the number of lines.

If you’re importing a live WebinarJam that already exceeds those limits, the system will import the full webinar except the chat itself, and the system will prompt an error message letting you know.

What you want to do at this point is this:

  • Leave the configuration wizard of this EverWebinar, go back to WebinarJam, and download the chat history for the particular live webinar you were importing.
  • Then, open the downloaded CSV file and manually delete chat lines until you’re under 5,000 lines. Then save the file and confirm that it’s under 1.0 MB (otherwise, delete some more lines).
  • Finally, go back to EverWebinar, resume the configuration and, at the “Live” step of the wizard, upload the new, lighter version of the CSV file.

Finally, if you’ve activated the “Save real comments” options (see screenshot below), please note that the system will continue adding up real chat lines to your EverWebinar session until that particular session reaches the limit of 5,000 lines of chat. At that point, any further line will be ignored.

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